Batmaid.ch logo
Batmaid.ch

Customer Success Internship

Internship
Lausanne, Switzerland
Customer Support

Who are we?

Batmaid.com is the leading platform for home cleaning in Switzerland and Luxembourg. We offer the easiest way to hire a trusted, insured and declared professional cleaning agent in a few clicks.

We are currently focused on the B2C market in Switzerland and Luxembourg and are growing rapidly. We will soon be expanding our platform to B2B clients and later plan to incorporate other services such as hiring handymen, babysitters and the like.

Our mission

For too long, many home cleaners have been forced to work in the substandard conditions of the black market. They aren’t insured and they aren’t declared. Our mission is to modernize and legitimize the home cleaning industry, so that in turn, we can change the way the world perceives cleaning agents.

On the client's side, we work to offer unparalleled customer support and aim to provide the best possible experience with regards to the user-friendliness of our website, reliability and quality of our services.

Your mission

You will help us take our customer happiness to a new all-time high. As a Customer Success Intern you engage, advise and guide new and top Batmaid clients.

  • You onboard new customers and provide coaching & support.
  • You know the Batmaid platform in detail and guide our customers truthfully.
  • You make sure they have an excellent first experience using our services.
  • You increase adaptation, customer engagement, and satisfaction proactively.
  • You liaise with our operations, administration and business development teams and coordinate to ensure customer success.

Your weapons

  • A sociable, friendly and positive attitude. You love talking and exchanging with others!
  • Excellent English, German and French language skills. Any other language a plus.
  • Excellent communication and telephone etiquette skills.
  • Ability to perform with attention to detail, speed, and accuracy.
  • Proactivity and ability to work with minimal supervision.
  • Previous experience in Front Desk, or any other customer service a plus.

Additional information

  • 6-month full-time position.
  • Responsibilities from day 1 and coaching from your devoted manager.
  • Place to learn, grow and surpass yourself. Unique skills to be developed.
  • Young, diverse and dynamic team. Many after-works, events and team building.

Are you ready to join the journey?

See job details

Who are we?

Batmaid.com is the leading platform for home cleaning in Switzerland and Luxembourg. We offer the easiest way to hire a trusted, insured and declared professional cleaning agent in a few clicks.

We are currently focused on the B2C market in Switzerland and Luxembourg and are growing rapidly. We will soon be expanding our platform to B2B clients and later plan to incorporate other services such as hiring handymen, babysitters and the like.

Our mission

For too long, many home cleaners have been forced to work in the substandard conditions of the black market. They aren’t insured and they aren’t declared. Our mission is to modernize and legitimize the home cleaning industry, so that in turn, we can change the way the world perceives cleaning agents.

On the client's side, we work to offer unparalleled customer support and aim to provide the best possible experience with regards to the user-friendliness of our website, reliability and quality of our services.

Your mission

You will help us take our customer happiness to a new all-time high. As a Customer Success Intern you engage, advise and guide new and top Batmaid clients.

  • You onboard new customers and provide coaching & support.
  • You know the Batmaid platform in detail and guide our customers truthfully.
  • You make sure they have an excellent first experience using our services.
  • You increase adaptation, customer engagement, and satisfaction proactively.
  • You liaise with our operations, administration and business development teams and coordinate to ensure customer success.

Your weapons

  • A sociable, friendly and positive attitude. You love talking and exchanging with others!
  • Excellent English, German and French language skills. Any other language a plus.
  • Excellent communication and telephone etiquette skills.
  • Ability to perform with attention to detail, speed, and accuracy.
  • Proactivity and ability to work with minimal supervision.
  • Previous experience in Front Desk, or any other customer service a plus.

Additional information

  • 6-month full-time position.
  • Responsibilities from day 1 and coaching from your devoted manager.
  • Place to learn, grow and surpass yourself. Unique skills to be developed.
  • Young, diverse and dynamic team. Many after-works, events and team building.

Are you ready to join the journey?

Didn’t find what you were looking for?
About Batmaid.ch
Batmaid is the first on-demand home cleaning platform in Switzerland.
51-200 employees
Other
Avenue d'Ouchy 4, Lausanne, Switzerland
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Contact Person:
Mónica Tissot
HR Manager
Documents:
.doc, .docx, .pdf, .rtf, .txt
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